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Free standard shipping from €100 NL
Pay afterwards with Klarna
Bestellingen (ma-vr) voor 16:30, dezelfde dag verzonden

Privacy Policy

Personal data that we process

Ladylike processes personal data about you as you use our services and/or because you automatically provide us these data. Below is an overview of the personal data that we process:

  • First and last name
  • Address details
  • Phone number
  • E-mail address

Other personal information that you are providing. For example, to create a profile on this website;

  • IP address
  • Internet browser and device type

Our website does not intend to collect information about website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, it is not possible for us to see whether a visitor is over the age of 16. For this reason, we encourage parents to be involved in the online activities of their children, to prevent personal data being collected on children without parental consent. If you are convinced that we have collected personal information without the consent of a minor, please contact us at [email protected] , we will immediately delete this information.

 

Why we need data

Ladylike processes your personal data for the following purposes:

  • To process your payment
  • To e-mail our newsletter and/or advertising folder
  • In case we need to contact you regarding your purchase
  • To inform you and keep you updated on changes regarding our services or products.
  • For the opportunity to create an account
  • For delivery of goods or services

 

How long we keep data

Ladylike only provides information to third parties if necessary for the execution of our agreement or to comply with any legal obligations.

 

Sharing with others

Ladylike provided only and only if this is necessary for the implementation of our agreement with you or to comply with a legal obligation.

Ladylike will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Ladylike remains responsible for these processing operations.

 

Mapping website visit

Ladylike uses functional, analytical and tracking cookies. A cookie is a small text file that is stored after the first visit to our website on your computer, tablet or smartphone. Ladylike uses cookies purely for technical and functional reasons. These ensure that the website is functioning properly. Also, this allows to optimize our website and remember your preferences. We place cookies that track your surfing habits so we can offer customized content and advertising. At your first visit to our website, you will be informed about these cookies and requested permission for posting it. You can sign out for cookies through your internet browser so that it doesn’t save cookies anymore. You can also delete all information that was previously stored by your browser settings. See the following link for a more detailed explanation: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

 

See, modify, or delete data

You have the right to view your own personal data, to correct or remove it. You can do this through the personal settings of your account. Are you having problems using these settings or if you have any questions/comments about data processing, please send a request to [email protected]. To ensure that the request is sent by you personally, we’ll ask you to add a copy of your ID in your request. By making this copy, please hide your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and social security number (BSN). This is to protect your privacy. Ladylike will respond as soon as possible, but always within four weeks.

You can also reach us by visiting our website: www.ladylikefashion.nl, telephone number: +31610762436 or by visiting our company address: Langeviele 27, 4331LR Middelburg.

 

Security

Ladylike takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there is evidence of abuse, please contact us immediately via [email protected]

 

Reviews

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to submit your name, address and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on their own website. In some cases we may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Reviews

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to submit your name, address and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on their own website. In some cases we may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur uses third parties.

Security

Ladylike takes the protection of your data seriously and will take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you feel that your data is not properly protected or there are indications of abuse, please immediately contact our customer service or via [email protected]

About our privacy policy

Ladylike cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Ladylike that are derived from it. The effective date for the validity of these terms and conditions is 06/09/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, where this data is used and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with respect to the personal data you have provided to us.

If you have any questions about our privacy policy you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.

Webshop software


Our web store is developed with software from Lightspeed. Personal data that you provide to us for our

services you provide to us are shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for another purpose. Lightspeed is, based on the agreement we have with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Lightspeed reserves the right to share collected data within its own group and affiliated partners in order to further improve its services. Lightspeed takes into account the applicable legal retention periods for (personal) data.

 

Web hosting and e-mail

 


We purchase web hosting and email services from Hostnet & Mailchimp. Hostnet & Mailchimp, processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Hostnet & Mailchimp, has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Hostnet & Mailchimp, is under the contract to secrecy.

Our website uses Hostnet & Mailchimp, a third party that handles the email traffic coming from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Hostnet & Mailchimp's servers. Hostnet & Mailchimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click on this you will no longer receive email from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Hostnet & Mailchimp. Hostnet & Mailchimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Hostnet & Mailchimp reserves the right to use your data for the further improvement of services and, as part of this, to share information with third parties.

Payment processors

 


For handling (part of) the payments in our store, we use the platform of Mollie & Klarna. Mollie & Klarna processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie & Klarna has taken appropriate technical and organizational measures to protect your personal data. Mollie & Klarna reserves the right to use your data to further improve its services and in that context share (anonymized) data with third parties. All the above guarantees regarding the protection of your personal data also apply to the parts of Mollie & Klarna services for which they engage third parties. Mollie & Klarna will not store your data longer than permitted by law.

Reviews

WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to submit your name, address and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on their own website. In some cases we may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur uses third parties.

 


Shipping and logistics

 


If you place an order with us it is our job to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and Ladylike or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our

services further. These data (e.g. your IP address, web browser and

operating system) are not personal data.

Cooperation with fiscal and criminal research

In some cases, we may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.

Retention terms

We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can exercise them.

In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems.

You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right to rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to that person, corrected. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, [Example] will not be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data collected about you, we will notify you by email.

Contact details

Margot Den Toonder

Langeviele 27

4331LR MIDDELBURG

0031610762436

[email protected]

Customer Service

Call us

Monday to Friday available until 5 p.m.

0610762436

Email

Reply within 1 business day

[email protected]

Social media

Socials

9,2Review LogoWij scoren een 9,2 op Webwinkelkeur

Ladylike Fashion

Langeviele 27
4331LR Middelburg

Nederland View on Google Maps

NL001756074B05
55497047
NL35RABO0365233234

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