Still not completely satisfied with your new purchase? No worries!
If you have a complaint, we understand that you want it resolved as quickly as possible. We will quickly come up with a solution for you.
Send an email to the following address: [email protected]
Describe the complaint as clearly as possible and add photos if necessary. Do not forget to mention your order number.
We use a guarantee period of 60 days after receiving of the item.
- Exceptional wear.
- Discoloration of jewelry.
- Water, fall or impact wear.
- Damage due to negligence.
- Failure to follow the washing instructions.
- We do not guarantee stones, glitter, beads, buttons, prints, patches and furry material.
Chamber of Commerce 55497047
It can always happen that something doesn't quite go as planned. We advise you to first make complaints known to us by sending an email to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.
Monday to Friday available until 5 p.m.
Reply within 1 business day
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